FAQ

We specialize in all major home appliances including refrigerators, washers/dryers, cooktops, dishwashers, microwaves, range hoods, wall ovens, and small appliances. Our selection is carefully curated to offer reliable, budget-friendly options for every home.

All our appliances are brand new, straight from manufacturers. We never sell refurbished or used items as new – what you see is exactly what you’ll receive!

Yes! Most appliances come with standard manufacturer warranties. Specific warranty information is listed on each product page. We recommend registering your warranty as soon as you receive your appliance.

Simply click “Register” at the top of any page. You’ll need to provide your email address and create a password. Having an account lets you track orders, save favorites, and checkout faster.

We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout. All payments are processed through encrypted systems for your protection.

We process orders quickly to get your appliances to you fast! If you need to make changes, email us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t entered processing (typically within 2 hours during business days).

We offer two great options:

Standard Shipping ($12.95): Fast 10-15 day delivery via DHL/FedEx – perfect when you need your appliance quickly!
Free Shipping: Budget-friendly 15-25 day delivery via EMS for orders over $50 (which covers nearly everything in our store!)

We process all orders within 1-2 business days (including weekends!). For fastest processing, order on weekdays before 2pm EST.

Yes! We ship worldwide except to a few remote areas. At checkout, we’ll notify you if we can’t deliver to your location. International customers may need to pay local import duties – we’ll calculate these at checkout when possible.

Our carriers will leave a notice and attempt redelivery. You can also request package hold at local facilities. For large appliances, we recommend arranging for someone to be present during delivery windows.

We offer hassle-free returns within 15 days of delivery – no complicated forms! The item must be in original condition with all packaging and accessories. Please email [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method.

Once we receive your returned item, we’ll process your refund within 3-5 business days. Refunds will be issued to your original payment method and may take additional time to appear on your statement.

Currently, we handle exchanges through our return and repurchase process. After returning your original item, you can place a new order for the appliance you want.

Our Louisville-based team is happy to help! Email us at [email protected] for prompt assistance. We typically respond within 1 business day.

Currently we focus on delivery only, but most of our appliances come with easy-to-follow setup guides. For complex installations, we recommend consulting a local professional.

Our warehouse operates Monday-Saturday. Customer service is available by email 24/7, with responses typically sent within 24 hours Monday-Friday.