At Cheap My Cook Nest Store, we stand behind the quality of our appliances and want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer a straightforward returns and exchanges process within 15 days of receiving your order.

Our Return Policy

We accept returns and exchanges for most items within 15 days of delivery, provided they are in their original condition, unused, and in the original packaging with all accessories included. Please note:

  • All appliances must be returned in resalable condition
  • Original packaging and all included materials must be intact
  • A restocking fee of 15% may apply for opened items
Non-Returnable Items: Due to health and safety regulations, we cannot accept returns on the following products:
  • Used cooktops and ranges
  • Opened small appliances (blenders, toasters, etc.)
  • Installation-based products like range hoods that have been mounted
  • Any appliance with removed safety seals

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
  2. Wait for Approval: Our team will review your request and send return instructions within 2 business days.
  3. Package Your Item: Securely pack the item in its original packaging with all accessories.
  4. Ship It Back: Send the package to our warehouse using the provided return label. Customers are responsible for return shipping costs unless the return is due to our error.
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Cheap My Cook Nest Store Team, I would like to request a return/exchange for my recent purchase: Order Number: [Insert] Product Name: [Insert] Reason for Return: [Insert: Wrong Size, Defective, Changed Mind, etc.] Please let me know the next steps for processing this return. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we will process your refund:

  • Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 3-10 business days may be required for the refund to appear in your account, depending on your financial institution

Note: Shipping fees are non-refundable unless the return is due to our error. For exchanges, we’ll cover the cost of shipping the replacement item to you.

Damaged or Defective Items

If you receive a damaged or defective appliance:

  1. Contact us immediately at [email protected] with photos of the damage
  2. We’ll arrange for a replacement or refund at no additional cost to you
  3. In some cases, we may request you return the damaged item using a prepaid shipping label

Return Shipping Address

All returns should be sent to:

Cheap My Cook Nest Store Returns
10222 Pine Glen Circle
Louisville, US 40291

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help make your appliance shopping experience worry-free!