At Cheap My Cook Nest Store, we’re committed to making your appliance shopping experience convenient and worry-free. Below you’ll find all the details about our shipping options and straightforward return process.
Shipping Information
Order Processing
We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
We offer two convenient shipping methods to meet your needs:
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Best for customers who want faster delivery
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Great option for budget-conscious shoppers
Note: We ship worldwide with the exception of some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.
Returns & Exchanges
We stand behind the quality of our appliances and want you to be completely satisfied with your purchase. If you’re not happy with your item, we offer a simple return process.
Return Policy Overview
- Return Window: 15 days from delivery date
- Condition: Items must be unused, in original packaging with all accessories
- Restocking Fee: 15% for opened items
Non-Returnable Items
For health and safety reasons, we cannot accept returns on:
- Used cooktops and ranges
- Opened small appliances (blenders, toasters, etc.)
- Installation-based products like range hoods that have been mounted
- Any appliance with removed safety seals
How to Return an Item
Follow these simple steps to process your return or exchange:
- Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below for faster processing.
- Wait for Approval: Our team will review your request and send return instructions within 2 business days.
- Package Your Item: Securely pack the item in its original packaging with all accessories.
- Ship It Back: Send the package to our warehouse using the provided return label. Customers are responsible for return shipping costs unless the return is due to our error.
- Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your refund or ship your exchange.
Return Request Email Template
Subject: Return Request – Order #[Your Order Number]
Dear Cheap My Cook Nest Store Team,
I would like to request a return/exchange for my recent purchase:
Order Number: [Insert]
Product Name: [Insert]
Reason for Return: [Insert: Wrong Size, Defective, Changed Mind, etc.]
Please let me know the next steps for processing this return.
Best regards,
[Your Full Name]
[Your Contact Information]
Refund Information
Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we will process your refund:
- Original Payment Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: 3-5 business days after approval
- Bank Processing: Additional 3-10 business days may be required for the refund to appear in your account, depending on your financial institution
Important: Shipping fees are non-refundable unless the return is due to our error. For exchanges, we’ll cover the cost of shipping the replacement item to you.
Damaged or Defective Items
If you receive a damaged or defective appliance:
- Contact us immediately at [email protected] with photos of the damage
- We’ll arrange for a replacement or refund at no additional cost to you
- In some cases, we may request you return the damaged item using a prepaid shipping label
Return Shipping Address
All returns should be sent to:
Cheap My Cook Nest Store Returns10222 Pine Glen Circle
Louisville, US 40291
Need Help?
For any questions about our shipping or returns policy, don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help make your appliance shopping experience worry-free!