Welcome to Cheap My Cook Nest Store (“we”, “us”, or “our”). These Terms and Conditions govern your use of our website mycooknest.com and all purchases made through our store. By accessing our site or making a purchase, you agree to be bound by these terms.

Key Points: We’re committed to providing quality appliances with transparent policies. Please read these terms carefully to understand your rights and responsibilities as a customer.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or the age of majority in their jurisdiction. By using our site, you represent that you meet these requirements.

1.2 Intellectual Property

All content on this website, including text, graphics, logos, and product descriptions, is our property or licensed to us and protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our express permission.

1.3 User Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Submit false or misleading information

2. Product Information

2.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, we cannot guarantee that all descriptions are entirely error-free. If you receive a product that differs significantly from its description, please contact us immediately.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice. If a product becomes unavailable after you place an order, we will notify you and either cancel the order or offer a comparable alternative.

2.3 Appliance Specifications

Our appliances are designed for standard household use unless otherwise specified. Please ensure any product you purchase meets your specific requirements regarding size, voltage, and other technical specifications.

3. Orders and Payments

3.1 Order Process

When you place an order, you’re making an offer to purchase that we may accept or decline at our discretion. We process orders within 1-2 business days of receiving your payment.

3.2 Pricing

All prices are in US dollars unless otherwise stated. We reserve the right to adjust prices at any time, but price changes will not affect orders already accepted.

3.3 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

You represent that you have the legal right to use any payment method you provide.

3.4 Sales Tax

Applicable sales tax will be added to your order total based on your shipping address and local tax laws.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

4.2 Shipping Areas

We ship worldwide except to some Asian countries and remote areas. Delivery times may vary based on location and customs processing.

4.3 Delivery Responsibility

Once we hand your order to the shipping carrier, responsibility for the shipment passes to you. Any shipping delays or issues caused by the carrier should be reported to us immediately.

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery under these conditions:

  • Items must be unused and in original packaging with all accessories
  • A 15% restocking fee applies to opened items
  • Certain items are non-returnable for health and safety reasons

5.2 Non-Returnable Items

The following cannot be returned:

  • Used cooktops and ranges
  • Opened small appliances (blenders, toasters, etc.)
  • Installed products like mounted range hoods
  • Appliances with removed safety seals

5.3 Return Process

To initiate a return:

  1. Contact us at [email protected] within 15 days of delivery
  2. Wait for approval and return instructions
  3. Package the item securely in its original packaging
  4. Ship to our return address (customers responsible for return shipping unless the return is due to our error)

5.4 Refunds

Refunds are processed within 3-5 business days after we receive and inspect your return. The refund will be issued to your original payment method. Shipping fees are non-refundable unless the return is due to our error.

6. Warranties and Liability

6.1 Manufacturer Warranties

Most appliances come with manufacturer warranties. Please check product documentation for specific warranty information. We can assist with warranty claims but are not responsible for manufacturer warranty terms.

6.2 Our Liability

To the fullest extent permitted by law, our liability for any claim related to your purchase is limited to the purchase price of the product. We are not liable for:

  • Incidental or consequential damages
  • Damages resulting from misuse or improper installation
  • Issues caused by third parties (shipping carriers, etc.)

6.3 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange for a replacement or refund at no additional cost.

7. Privacy and Data Protection

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your personal information.

8. Governing Law

These Terms and Conditions are governed by the laws of the United States and the Commonwealth of Kentucky. Any disputes shall be resolved in the courts of Louisville, Kentucky.

9. Changes to Terms

We reserve the right to modify these terms at any time. The most current version will always be posted on our website. Continued use of our site after changes constitutes acceptance of the new terms.

10. Contact Information

For questions about these Terms and Conditions, please contact us:

Cheap My Cook Nest Store
10222 Pine Glen Circle
Louisville, US 40291
Email: [email protected]

Thank you for choosing Cheap My Cook Nest Store! We appreciate your business and are committed to providing quality appliances with excellent customer service.